Frequently Asked Questions

Q. What areas do you cover?

A. We cover most areas with a WS and WV post code, in addition also cover Penkridge

Q. How soon could you get me a cleaner?

A. If there isn't a regular cleaner available to start straight away we have a bank of retainer cleaners who work directly from the office, they will be able to get you started within 7 working days. You will be able to judge our standards and reliability by the retainer. The retainer will also be responsible for sickness / holiday cover to ensure you continuity of service.

Q. How do you ensure honesty and reliability?

A. All of our domestics are put through a strict selection process. They are interviewed in their own houses. This is an excellent point of honesty and also checks for standards. Address verification is also checked. Independent references are taken up and verified. each cleaner has to agree to a police check which is carried out randomly.

Q. Can I choose the day the cleaner comes?

A. We make every effort to get you a cleaner on the day you require, However cover provided may not be on the same day as your permanent cleaner

Q. What happens if I am not happy with my cleaner?

A. We have many options to resolve this, it may be that your cleaner requires more training which we will be happy to provide at no cost to yourself, or occasionally it might require changing the cleaner to suit your needs. If you have any problems at all with your cleaner we are here to take care of them.

Q. Do I still have to pay my cleaner if I am on holiday?

A. No you only pay when the cleaner comes, but we do ask for 24 hours notice

Q. Who provides the cleaning materials and equipment?

A. You provide all the necessary materials and equipment on the regular cleans, but on the spring cleans we can provide them if required.